Today my optometrist (O.D.) was 1 hour late...
for my appointment at Kaiser Homestead (Santa Clara CA), so when I finally found out from them how long it would
actually take, I declined the appointment, asking for my money ($25 co-pay)
back, and got it quickly by citing my having a van to catch back to my
apt. complex. I also declined to reschedule, citing no confidence in the dept's
on-line scheduling system or management, and refused all verbal apologies offered as
irrelevant; I blame only the on-line scheduling system + dept.
management, not the overworked O.D. or front-desk jockey, and told them
so. Then I reported it on-line to Kaiser Member
Services. Let's see what happens....
UPDATE: Sat. 11 AUG 12 11am I've just rec'd a phonecall from Member Services' Regina Celi (925) 924- 6944 who discussed my grievance with me; she will not log my grievance as against the O.D. but against management. We've agreed that I'm asking that my next co-pay ($25) be waived, and for $50 compensation for my time wasted. Let's see what happens...
UPDATE: Sat. 11 AUG 12 11am I've just rec'd a phonecall from Member Services' Regina Celi (925) 924- 6944 who discussed my grievance with me; she will not log my grievance as against the O.D. but against management. We've agreed that I'm asking that my next co-pay ($25) be waived, and for $50 compensation for my time wasted. Let's see what happens...
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